Problems with the laundry?

Check out these tips if you experience problems with the login or payment at the laundry.

Problems logging in

  1. Java needs to be installed.
  2. There is no problem using a Mac, but you need to ensure the browser is updated with the newest version and that any required “plug-ins” are installed.
  3. If the image on your screen is not complete after logging in, check if there is a popup blocker on your machine. If that is the case, turn it off.
  4. It is difficult to separate 0 (zero) and O (capital), 1 (one) and I (capital) in your username. Remember capital letters. Most of the signs are letters, but numbers are also used.
  5. Your username may be set with or without space.
  6. It is important to separate between small and capital letters in your password.
  7. You may change your username to one that is easy for you to remember. You need to do this at any laundry you wish to use at is saved locally at each laundry.
  8. If you forget the username or password you have created, you may always log in with your original username and password.

Problems with payment

An increasing number of card issuers require proof of one’s identity via 3D-secure for online payment. In practise, this means one must use the same type of identification when paying by card online as when paying a bill in one’s internet bank. Normally, this is a security token called BankID.

This means that in order to make a payment for laundry online, you need access to the same information as when making a payment in your internet bank.

The most common error messages to appear when a payment is refused in the laundry system, is:

  • “Wrong card number” – please try again
  • “Card expired” – please use another, still valid card
  • “Wrong CVV number” – please try again. The CVV number is the three last digits normally found in the signature field at the back of the card.
  • “Insufficient funds” – the bank has rejected the card because there is not enough money in your account.

If all these points are in order and you still cannot make your payment, we recommend you contact the bank that issued the card. The bank is in the best position to explain why the laundry payment has been rejected.