Internet tips

If the internet does not work, the first thing you should try to do is delete your browser history and restart your router. Here you will also find good tips if you the fire course does not appear.

The Telia router transmits wireless at two bands with different frequencies and different advantages. You can choose between 5GHz and 2.4GHz frequency which are both broadcasted at the same time.

Advantage with 5GH:
Maximum speed and least interference from other networks. If your unit is unable to find this network, it most likely does not support the unit you are trying to connect.

Advantage with 2.4GHz:
Longest range and supported by older units. If you experience that your connection is unstable, you should switch to 5 Ghz if your units support it.

Change name and password of the wireless network:
You can easily change the name and password of the wireless networks. Make sure you are connected to the router. Open a browser and enter «192.168.0.1» in the search field.

You will be redirected to the Login page of the router. The standard Username and Password of the router is as follows:

Username: home
Password: home

wifi login 2020.jpg

 

In «WiFi Settings» you will get an overview of the wireless networks.
Unhook “Random Password».
Choose the desired WiFi Name and Password for the network.
Remember to change both 2.4G and 5G.

Press «Save».

Factory reset the router
It is possible to reset your router should you wish to do so. This might be necessary if you cannot find the wireless network, or if your personal settings do not work as intended. The «reset button» is located on the backside of the router to the left of «Power» and «ON/OFF».

Use a narrow item like a paperclip, press and hold for approximately 10 seconds until the router restarts. Wait for the router to reset (this will take around two minutes).

User manual for the router can be found here.

Problems with the internet
If you experience any problems with your broadband, please control the following:

  1. Control that the network cable is properly connected to the wall outlet. Also make sure that the router is firmly connected to the power socket.
  2. A light should be visible. If there is a red light or no light at all, try the reset button.
  3. If you suspect there is something wrong with your router, you may connect the network cable directly to your computer. If you still have no Internet connection, please contact Telia customer service.
  4. If there is no router in your residence or the router is broken, you may visit Telia customer centre in Kronstadparken to have it replaced (Fjøsangerveien 50 B, 5059 Bergen). The router is your responsibility during your period of residence.

Telia Customer Service
For support cases, contact Telia Customer Service on telephone: +47 924 05 050, or by e-mail at fixed-support@telia.no. We recommend calling them. Press 2 and * to talk to customer service.

Opening hours:

  • Weekdays: 8 AM – 10 PM
  • Saturday: 11 AM – 7 PM
  • Sunday: 12 noon – 8 PM