FAQ deposit

Questions and answers concerning refund of your deposit

Question: When will my deposit be refunded?
Answer: The deposit will normally be refunded within 1-4 weeks after the expiration of the contract. Please note that in the summer, the capacity in the economy department is reduced.

Question: How will the deposit be refunded?
Answer: The deposit will be transferred to your bank account. To ensure that the transferral takes place as soon as possible, we need the following information:

  • If you have a Norwegian bank account, please register it on My Page when terminating the lease. 
  • If you have a foreign bank account in IBAN area (1) we need:
    - Bank SWIFT code
    - Your IBAN
    - Account holders name
  • If you have a foreign bank account outside the IBAN area (2) we need:
    - Your new address
    - Name and full address of your bank
    - SWIFT/BIC code and account number
    - Account holders name

Note! There must be consistency between the account number and account holder, otherwise the bank will refuse payment.

(1) Europe
(2) e.g Canada, USA, Australia, some Asian countries, Africa, parts of Eastern-Europe and some South-American countries (except Brazil).

Question: Can I use the deposit to pay the last invoice?
Answer: Yes. When you receive the last invoice, you must send an email to faktura.bolig@sammen.no where you confirm that we are allowed to withdraw the last invoice from your deposit.

Question: Why is the amount I received less than the amount I paid before moving in?
Answer: 1. Due to bank fees, when paying the deposit. The deposit amount credited to you when you move in (paid deposit minus bank fees), equals the net amount refunded to you. The cost (bank) of the refund is covered by Sammen.

2. If you pay the deposit in foreign currency the amount credited to you depends on the exchange rate on that specific day. The same goes when refunding the deposit.

3. Over a period of 1-3 years changes in exchange rates mean that the converted amount (eg. In EUR, USD or GBP) differs from what you paid originally. Sammen does not accept responsibility for such changes in currency.